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Morrisons supermarket had problems with online orders just before Christmas. Some customers waited more than 24 hours for their groceries after Morrisons had “systems issues” on Monday. One customer said she was waiting for £200 worth of food. Another person could not get answers about his Christmas shopping.
On December 23, many people had their deliveries canceled. There were also problems with coupons not being accepted in stores. Morrisons said they fixed the delivery issues now and apologized. They promised that customers would get 10% off in stores for the whole day.
Some customers received messages about delays early on Monday. One woman in Worcestershire did not get her delivery and felt confused. She wondered if she should spend money on groceries and then the order would arrive.
Another customer, Matthew from Northumberland, had his order canceled. He said the manager was not helpful when he called. He ended up shopping at a local store instead. Experts say Morrisons must be open about what happened and fix the problems for the future.
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Vocabulary List:
6 words · tap to reveal
ON
Accent
Cancellation/ˌkæn.səlˈeɪ.ʃən/noun
The act of calling off or postponing an event.
Delivery/dɪˈlɪv.ər.i/noun
The action of delivering letters parcels or goods.
Apologized/əˈpɑː.lə.dʒaɪzd/verb
Expressed regret for something done or said.
Coupon/ˈkuː.pɒn/noun
A voucher entitling the holder to a discount.
Confused/kənˈfjuːzd/adjective
Unable to think clearly or understand something.
Problems/ˈprɒb.ləmz/noun
Situations that need to be dealt with or overcome.
