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Some Morrisons customers faced more delays with their Christmas orders over 24 hours after “systems issues” on Monday. One customer shared she was left waiting for about £200 worth of groceries, while another struggled to get information on his Christmas shop.
Chaos at the UK’s fifth-biggest supermarket on December 23rd saw deliveries cancelled and discounts not applied.
Morrisons apologized and claims deliveries are back to normal, but has not revealed the cause of the problems despite BBC requests.
One customer in Worcestershire, who remained unnamed, experienced delays and lack of communication from Morrisons regarding her £200 order.
Delays began on Monday as Christmas orders were disrupted. In-store vouchers were not honored, forcing Morrisons to provide discounts for customers.
Another customer, Matthew Welch in Northumberland, had his delivery cancelled and faced unhelpful responses from the supermarket.
Morrisons insists these cancellations were separate from the main system issues but did not elaborate.
Consumer expert Kate Hardcastle emphasizes the need for transparency from Morrisons and warns that the incident will not be easily forgotten by customers.
She suggests that retailers must ensure loyalty schemes are reliable, especially during critical times like holidays.
Vocabulary List:
- Delays /dɪˈleɪz/ (noun): Periods of waiting or postponement in an expected schedule.
- Chaos /ˈkeɪ.ɒs/ (noun): A state of complete confusion and disorder.
- Communication /kəˌmjuː.nɪˈkeɪ.ʃən/ (noun): The act of sharing information or expressing thoughts and feelings.
- Cancellations /ˌkæn.səlˈeɪ.ʃənz/ (noun): Instances of calling off or invalidating an arrangement.
- Transparency /trænsˈpærənsi/ (noun): The quality of being open and honest to the public.
- Disrupted /dɪsˈrʌptɪd/ (verb): Interrupted or disturbed the normal flow or operation.
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