Morrisons supermarket had problems with online orders just before Christmas. Some customers waited more than 24 hours for their groceries after Morrisons had “systems issues” on Monday. One customer said she was waiting for £200 worth of food. Another person could not get answers about his Christmas shopping.
On December 23, many people had their deliveries canceled. There were also problems with coupons not being accepted in stores. Morrisons said they fixed the delivery issues now and apologized. They promised that customers would get 10% off in stores for the whole day.
Some customers received messages about delays early on Monday. One woman in Worcestershire did not get her delivery and felt confused. She wondered if she should spend money on groceries and then the order would arrive.
Another customer, Matthew from Northumberland, had his order canceled. He said the manager was not helpful when he called. He ended up shopping at a local store instead. Experts say Morrisons must be open about what happened and fix the problems for the future.
Vocabulary List:
- Cancellation /ˌkæn.səlˈeɪ.ʃən/ (noun): The act of calling off or postponing an event.
- Delivery /dɪˈlɪv.ər.i/ (noun): The action of delivering letters parcels or goods.
- Apologized /əˈpɑː.lə.dʒaɪzd/ (verb): Expressed regret for something done or said.
- Coupon /ˈkuː.pɒn/ (noun): A voucher entitling the holder to a discount.
- Confused /kənˈfjuːzd/ (adjective): Unable to think clearly or understand something.
- Problems /ˈprɒb.ləmz/ (noun): Situations that need to be dealt with or overcome.
How much do you know?
What issues did Morrisons experience with online orders just before Christmas?
How long did some customers have to wait for their groceries due to Morrisons' problems?
What offer did Morrisons provide to customers as an apology for the delivery issues?
Where did Matthew from Northumberland end up shopping after his order was canceled?
What did one customer from Worcestershire express due to not receiving her delivery?
What demand did another customer make when his Christmas shopping order was not fulfilled?
Morrisons offered 15% off in stores as an apology for the delivery issues.
Coupons were not accepted in Morrisons stores during the Christmas period.
Matthew called the manager and found him to be very helpful when his order was canceled.
Experts advise Morrisons to address what happened and ensure future fixes for problems.
Customers were informed about delivery delays ahead of time.
The woman from Worcestershire immediately spent money on groceries when her delivery did not arrive.
Morrisons promised customers % off in stores as an apology for the Christmas delivery issues.
Some customers waited for more than hours for their grocery orders due to systems issues.
One customer was waiting for £ worth of food.
Delivery cancellations affected customers on December .
Experts suggest that Morrisons must be open about what happened and fix the problems for the .