M&S Cyber Attack Sparks Shopper Chaos

M&S shoppers have been experiencing difficulties at the checkout due to a cyber attack that the company is working hard to overcome. Customers first raised concerns over the weekend, and M&S confirmed on Tuesday that they were dealing with a “cyber incident.” By Wednesday, customer-facing systems were back to normal, but some systems had to be taken offline as a precaution.

The company temporarily stopped processing contactless payments, paused click and collect orders in stores, and warned of delays in online order deliveries. While contactless payments have been restored, some customers have reported ongoing issues. At Euston station in London and other locations, disruptions were observed with staff informing customers that only cash payments were accepted.

M&S explained that they made the decision to move some processes offline to protect their staff, partners, suppliers, and the business. Despite these challenges, stores remain open, and customers can still shop online. However, there has been confusion on social media among M&S customers regarding the current situation.

The company has responded to some queries on social media, but some customers have contradicted their statements. M&S has not disclosed the specifics of the attack, but they have engaged external cyber security experts and are working closely with authorities to manage the incident.