Kate from Exeter
Some Morrisons customers did not get their Christmas dinner. Their online orders did not arrive on time. They had to use what they had at home.
Kate from Exeter said her Christmas was ruined. She had to eat pickled onions and leftover food. She wants better service from Morrisons.
Morrisons said there were “system issues” that caused the problem. They apologized and offered some discounts.
Another customer, John, had to eat chicken and potato waffles. Morrisons charged him but did not deliver his food. He is waiting for a refund.
Vocabulary List:
- Customers /ˈkʌs.tə.mərz/ (noun): Individuals or groups who purchase goods or services.
- Christmas /ˈkrɪs.məs/ (noun): An annual festival commemorating the birth of Jesus Christ celebrated on December 25.
- Ruined /ˈruː.ɪnd/ (verb): Destroyed or severely damaged.
- Delivered /dɪˈlɪv.ərd/ (verb): Brought and handed over something to the recipient.
- Apologized /əˈpɒl.ə.dʒaɪzd/ (verb): Expressed regret for something done or said.
- Discounts /ˈdɪs.kaʊnts/ (noun): Reductions in the usual price of something.
How much do you know?
What problem did some Morrisons customers face with their Christmas dinner?
What did Kate from Exeter have to eat for her Christmas dinner?
Why did Morrisons offer discounts to their customers?
What did John have to eat when his Morrisons order did not arrive?
How did Kate feel about her Christmas experience with Morrisons?
What caused the problem with Morrisons online orders?
Kate from Exeter enjoyed the food she had to eat for Christmas.
Morrisons did not take any responsibility for the delayed orders.
John received a full refund for his undelivered order from Morrisons.
Morrisons offered apologies and discounts to customers affected by the delay.
The customers affected by the delay were satisfied with Morrisons’ response.
The image in the text depicts a Christmas dinner table setting.
Kate from Exeter had to eat pickled onions and leftover food because her Morrisons order did not arrive on time. She wants better service from Morrisons for future .
Morrisons attributed the delayed Christmas dinner orders to "system issues." They expressed regret and offered some .
Another customer, John, had to make do with chicken and after Morrisons failed to deliver his order on time.
Kate from Exeter expressed her disappointment, stating that her Christmas was due to the situation with Morrisons.
Morrisons customers affected by the delay were left for the inconvenience caused.
The customers were advised to use what they had at home to make up for the missing Morrisons Christmas .
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