A cyber attack tried to lock Co-op’s computer systems and take customer data. The hackers told the BBC they almost succeeded. This might be why Co-op is recovering faster than Marks & Spencer (M&S), which still cannot take online orders.
The hackers used software called ransomware, but Co-op’s IT team found the attack and acted quickly to stop it. This choice prevented major problems for the company, according to cyber experts.
The hackers claimed they stole a lot of customer data. They said they planned to use ransomware but got caught first. Ransomware locks computers and demands money for access.
M&S also faced a cyber attack over Easter, and it is still struggling. Personal data was stolen, but M&S said payment details are safe. They advised customers to reset their passwords.
Co-op plans to have its shelves back to normal soon, but it will take time to rebuild customer trust. Experts say showing improved security is important for Co-op’s recovery.
