Monday, April 27, 2026
Business - LEVEL1

Couple Faces Nearly £10,000 Bill After Diesel Misfuel in Rental Car

By aimee yang

The Graves family from Canada rented a car from Enterprise. After their trip, they got a strange email. The company said they owed almost £10,000 because they put diesel fuel in the car. The car was damaged and could not start.

Kelly and Katherine Graves were surprised. They had just returned home from their trip. They argued that they did not put diesel in the car. They kept the gas station receipts and photos to prove their point. The car needed regular petrol, and they filled it up correctly.

The car ran well on the way to the airport. It did not have any issues. The couple insisted they did not put diesel in the tank. After many months, they received a £10,000 bill.

The Graves hired a lawyer to help them. They shared their documents showing they were correct. Soon after, Enterprise decided to drop the charge. The Graves were happy to be free of the bill. They now tell others to keep their receipts when renting cars. They also suggest using different rental companies in the future.

Test Your Understanding

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Vocabulary List:
6 words · tap to reveal
ON

Accent

diesel/ˈdiːzəl/noun
A type of fuel for some cars

damaged/ˈdæmɪdʒd/adjective
Broken or harmed and not working properly

receipts/rɪˈsiːts/noun
Small papers that show a purchase

insisted/ɪnˈsɪstəd/verb
Said something firmly and would not change it

charge/tʃɑrdʒ/noun
An amount of money someone must pay

lawyer/ˈlɔɪər/noun
A person who helps with law problems
Vocabulary Learning

How much do you know?

How much did Enterprise claim the Graves family owed?
£1,000
£5,000
£10,000
£15,000
What type of fuel was mistakenly put in the rented car?
Petrol
Diesel
Electric
Hybrid
Who did the Graves family hire to help them with the issue?
A financial advisor
A lawyer
A rental expert
A mechanic
What did the Graves family keep to prove their innocence?
Bank statements
Gas station receipts
Rental agreements
Car manuals
What did the Graves couple suggest to others after their experience?
Always use Enterprise
Keep receipts when renting cars
Rent cars without insurance
Trust the rental company completely
What was the initial condition of the car during their trip?
It had issues
It ran well
It was already damaged
It broke down immediately
The Graves family agreed that they put diesel fuel in the rented car.
Enterprise decided to proceed with the charge against the Graves family.
The Graves family did not keep any receipts from the gas station.
Kelly and Katherine Graves were satisfied with the outcome of their situation.
The Graves' car was running poorly throughout their trip.
The Graves family suggests using different rental companies in the future.
The Graves family rented a car from .
The car needed regular petrol, and they filled it up .
After many months, they received a bill.
They shared their documents showing they were .
The couple insisted they did not put diesel in the .
They now tell others to keep their when renting cars.
This question is required
aimee yang
aimee yanghttps://esl-news.com

Test Your Understanding

Start Quiz
Vocabulary List:
6 words · tap to reveal
ON
Accent
diesel/ˈdiːzəl/noun
A type of fuel for some cars
damaged/ˈdæmɪdʒd/adjective
Broken or harmed and not working properly
receipts/rɪˈsiːts/noun
Small papers that show a purchase
insisted/ɪnˈsɪstəd/verb
Said something firmly and would not change it
charge/tʃɑrdʒ/noun
An amount of money someone must pay
lawyer/ˈlɔɪər/noun
A person who helps with law problems
Vocabulary Learning

How much do you know?

How much did Enterprise claim the Graves family owed?
£1,000
£5,000
£10,000
£15,000
What type of fuel was mistakenly put in the rented car?
Petrol
Diesel
Electric
Hybrid
Who did the Graves family hire to help them with the issue?
A financial advisor
A lawyer
A rental expert
A mechanic
What did the Graves family keep to prove their innocence?
Bank statements
Gas station receipts
Rental agreements
Car manuals
What did the Graves couple suggest to others after their experience?
Always use Enterprise
Keep receipts when renting cars
Rent cars without insurance
Trust the rental company completely
What was the initial condition of the car during their trip?
It had issues
It ran well
It was already damaged
It broke down immediately
The Graves family agreed that they put diesel fuel in the rented car.
Enterprise decided to proceed with the charge against the Graves family.
The Graves family did not keep any receipts from the gas station.
Kelly and Katherine Graves were satisfied with the outcome of their situation.
The Graves' car was running poorly throughout their trip.
The Graves family suggests using different rental companies in the future.
The Graves family rented a car from .
The car needed regular petrol, and they filled it up .
After many months, they received a bill.
They shared their documents showing they were .
The couple insisted they did not put diesel in the .
They now tell others to keep their when renting cars.
This question is required

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